Bogus callers

'Bogus callers', 'doorstep crime' or 'distraction burglary is a crime that a lot of people fear. Follow our advice so that you can spot the signs of whether or not an unexpected caller to your home is genuine.

• Most people who come to your door will be genuine callers, but it's always best to make sure
• Fit a door chain or spy hole to help you check who the caller is
• If you were not expecting someone to call, a genuine caller will not mind waiting outside while you contact their company. Find the number in the phone book or on your latest phone bill. Most companies have a password scheme
• Genuine delivery personnel usually have uniforms and liveried vehicles and should not need to come into your home. Charity collectors will have identification and will not be offended if you ask to see it
• If you become uncomfortable after you have let someone into your home, even if it's someone you know, make excuses and leave. Go to a neighbour's house or ask a friend to come back home with you

Follow the ‘Lock, Stop, Chain and Check' procedure:

• Lock – Keep your front and back doors locked, even when at home
• Stop – Are you expecting anyone?
• Chain – If you decide to open the door, put the door chain on first
• Check – Ask for the caller's ID and check it by phone

For more information:

Home Office Distraction Burglary mini-site